- ISBN13: 9781558609235
- Condition: NEW
- Notes: Groundbreaking New from Publisher. No Remainder Mark.
Product Description
The gap between who designers and developers imagine their users are, and who those users really are can be the largest problem with product development. Observing the User Experience will help you bridge that gap to know what your users want and need from your product, and whether they’ll be able to use what you’ve made.
Filled with real-world experience and a wealth of practical information, this book presents a complete toolbox of techniques to help designers and developers see through the eyes of their users. It provides in-depth coverage of 13 user experience research techniques that will provide a basis for developing better products, whether they’re Web, software or mobile based. In addition, it’s written with an understanding of how software is developed in the real world, taking tight budgets, small schedules, and existing processes into account.
·Clarifies how to make usable products that are still original, creative, and unique
·A valuable resource for designers, developers, project managers-anyone in a position where their work comes in direct contact with the end user.
·Provides a real-world perspective on research and provides advice about how user research can be done cheaply, quickly and how results can be presented persuasively
·Gives readers the tools and confidence to perform user research on their own designs and tune their software user experience to the unique needs of their product and its users
Observing the User Experience: A Practitioner’s Guide to User Research
Posted in 
Tags: 
I bought both your book as well as Mental Models AS PER YOUR RECOMMENDATION AND REGRETTED THAT MORE.
Yours is information vaguely spread along 560 pages and Indi’s book is really abstract, which I am still trying to know. I would have appreciated if you could have cut all the fluff in 60 pages instead.
GOD KNOWS how do you guys get all the five stars FROM
Rating: 2 / 5
Much of the writing about user research techniques, while comprehensive, isn’t that simple to use or absorb. What’s nice about Mike Kuniavsky’s book is that it makes clear to designers, business people and strategists why user research makes for better products – and beyond that, how to grasp these techniques and place them to use. This is the type of information that would be useful both in business (for clients and consultants, stakeholders and those in the trenches) and in the classroom.
Rating: 5 / 5
If only all my college textbooks were this well written and practical, I would have saved tons of money on coffee! The style of the book is conversational, the organization is clear, and the user research tips are fantastic! This book has been a valuable resource to frame my graduate course in human computer interaction. Each week we cover a chapter and post our reactions to our Shiny Pleased People user experience blog. The book has many layers, so that the usability novice to expert can glean plenty of tips and techniques.
Rating: 5 / 5
This book provided my team with enough confidence and flexibility to design a research project of the right scale and formality for our needs, but gave us enough structure to stay on track.
Kuniavsky’s detailed examples and caveats helped us engage with users respectfully and effectively, leaving both parties feeling they had done something to go the site a step forward.
Rating: 5 / 5
This is a book I recommend to my corporate clients who want to go beyond standard usability testing in order to make customer-centered organizations. Written in clear and helpful language, this book provides a thorough how-to for a variety of observational research methods. A tremendous resource for novice to advanced human-centered designers and product teams.
Rating: 5 / 5